Central Hudson Confirms Major Change For New York Customers

Central Hudson announced its next phase in billing change to increase customer "confidence."

Central Hudson confirmed it's starting the next phase of its monthly meter reading implementation plan.

Central Hudson Making Change For Ulster County, Sullivan County Customers

The company is starting to transition approximately 63,000 customers, predominantly in Ulster County, over to a regular monthly meter reading schedule.

“We’re pleased to inform our customers that we’re moving forward with our monthly meter reading implementation plan,” Central Hudson President and CEO Christopher Capone said. “The practice of issuing bills with bi-monthly estimates has become a pain point for many of our customers."

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Central Hudson says officials sent a communication to customers in the following municipalities to make them aware of the conversion: Denning, Esopus, Hurley, Kingston, Marbletown, Neversink (Sullivan County), Olive, Rochester, Rosendale, Saugerties, Ulster, Wawarsing and Woodstock.

Customers do not have to take any action to complete this transition, officials say.

"Converting the towns located in Central Hudson’s Kingston Operating District to a monthly meter reading schedule is the third phase of the Utility’s measured implementation plan, and largest segment of customers transitioned over to date. Once complete approximately one-third of Central Hudson’s customers will be on monthly meter reading schedules," Central Hudson stated in a press release.

Changes Coming Soon To Orange, Duchess County

Central Hudson expects to make the transition to monthly meter reading schedules in parts of Orange and Dutchess counties in the spring.

"Transitioning to monthly meter reading schedules will not entirely eliminate the need for estimated bills. Certain circumstances including severe weather that causes widespread outages, or instances where a representative cannot access a meter to obtain a reading can still result in an estimated bill," Central Hudson added.

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Newburgh, Fishkill, Poughkeepsie

Central Hudson customers in the Poughkeepsie, Newburgh and Fishkill operating districts can expect a change in the Spring 2024.

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"We have heard their concerns and believe monthly meter reads will provide confidence that a customer’s bill aligns with their actual usage on a monthly basis. We feel this is a critical step in restoring trust in Central Hudson," Capone added.

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